Return and Refund Policy

Return & Refund Policy | Karhai.pk

Effective Date: April 12, 2025

At Karhai.pk, we take pride in providing you with premium-quality ladies unstitched suits. Your satisfaction is very important to us. This Return & Refund Policy explains the terms under which you may return items purchased from www.karhai.pk and request a refund or exchange.

Please read this policy carefully before making a purchase.

✅ Eligibility for Returns

We offer returns and exchanges only under the following conditions:

  • You received a damaged, defective, or wrong item.

  • You report the issue within 48 hours of receiving your order.

  • The product is unused, unstitched, and in its original packaging with tags intact.

❌ Non-Returnable Items

The following items are not eligible for return or refund:

  • Items that have been stitched, altered, or used

  • Products purchased during sales, discounts, or clearance

  • Items returned without original packaging

  • Returns requested after 48 hours of delivery

🔄 Exchange Policy

If your order qualifies for an exchange:

  • We will replace it with the correct or undamaged item.

  • Exchanges are subject to stock availability.

  • In case of unavailability, we may offer a similar item or store credit.

💸 Refunds

Refunds are processed only in the following cases:

  • The item you ordered is out of stock and cannot be fulfilled.

  • You received a defective/wrong item and do not wish for an exchange.

Refund Method:

  • Refunds will be issued via bank transfer or original payment method within 7-10 working days.

  • Shipping charges are non-refundable, except when the error is on our side.

📦 How to Request a Return or Refund

To initiate a return or refund, please contact us with your order details and a photo/video of the item within 48 hours:

📧 Email: karhaiofficial@gmail.com
📞 Phone: 0306-5000090
💬 WhatsApp: +92 306 5000090

🚚 Return Shipping

  • Customers are responsible for the return shipping costs unless the product was defective or incorrect.

  • Items must be shipped back to the return address provided by our support team.

📌 Important Notes

  • Please do not return any product without contacting our support first.

  • Karhai.pk reserves the right to reject any return that does not meet our conditions.

  • We value your trust and aim to resolve all issues promptly and fairly.

🔁 Final Words

At Karhai.pk, we believe in building long-term relationships with our customers by offering quality products and exceptional support. We are always here to help if you face any issues with your order.